Allsup''s Convenience Stores Rewards Reward & Loyalty

Allsup''s Convenience Stores – Allsup''s Convenience Stores

Allsup''s Convenience Stores

Rewards FAQ

What is Allsup’s Rewards?Allsup’s Rewards is a loyalty program that rewards customers with points for fuel and in-store purchases. These points convert to Smiles which can be redeemed for Rewards. Members also enjoy a vast array of member pricing, fuel reward promotions, sweepstakes and much more!Is there a difference between Allsup’s Rewards and Yesway Rewards?No. Allsup’s Rewards and Yesway Rewards are the same program. Each has its own branding, but either card can be used in either brand’s store. You will only have to register once and any points or visits earned in one store will combine with the points and visits earned at the other.Customers only need one account and one set of login credentials. Likewise, customers only need one app. The code will work in either store – although you can have both apps if you’d like. Login information will be the same, as you will have just one account.How do I enroll in Allsup’s Rewards?Visit a participating Allsup’s location and ask for a Allsup’s Rewards card. You will need to register that card online (www.allsups.com/rewards), or through our mobile app available at Google Play and the iTunes App Store. You may also go directly to Allsups.com or the Allsup’s Rewards app and register without a card.Why do I have to register?Account registration is required to redeem rewards.  Registration also allows you to track your account activity such as points balance and Rewards earned, simply by logging in.How much does it cost to join Allsup’s Rewards?Nothing – It is Free!Who can join?Any person 13 years or older.Is an email address required?Yes. Your account must be registered so that you can redeem rewards, and an email address is required for account registration.What rewards do I get?Upon registration, you will receive a 10¢ off per gallon fuel reward as a welcome gift.You can redeem Smiles for rewards such as free items in-store. You can earn a Smile for collecting 250 points.  You can collect points three different ways when making a purchase: Swipe your Allsup’s Rewards cardUse the code on the Allsup’s Rewards appUse your phone number (must be the same number used at registration)You will also receive a special Reward on your birthday.Additional Smiles and rewards are given out periodically throughout the year.To see the current list of rewards for which you can redeem your Smiles, log into your account at www.allsups.com/rewards or tap the Reward Yourself button on the app.How do I earn points?In-store:After your products are rung up: Store Associate will ask you to swipe your Allsup’s Rewards card.Swipe your card, enter 1+ your phone number or have the associate scan your code from the mobile app.Then pay as you normally would.At the pumps:Before fueling: Press the loyalty button on the screen.Swipe your Allsup’s Rewards card, enter your card number or your phone numberSwipe your debit or credit card.Pump gas.How many points do I get?You will earn ten (10) points for each dollar you spend on qualifying, in-store purchases and five (5) points for each gallon of gas you purchase.Will my points be added to my card immediately?Yes, points add to your account in real time at the conclusion of your purchase.  Any rewards earned can be used on your next visit.Is there anything that I will not earn points for?Yes, customers will not earn points for sales tax or any purchase of gift cards, lottery, Subway or any other third party restaurant, bottle deposits, bill pay or money orders.Do points expire?Technically, yes, but only if an account has 12 consecutive months of inactivity, at which point, all points and Smiles on that account will expire.  However, if you are using your account, points and Smiles will not expire.How do I redeem my Smiles for Rewards?Once you have earned Smiles, you can redeem them for rewards in the Reward Yourself catalog (free stuff you can get on your next visit).Online: Log in to your account online and click the orange button that says “Redeem Smiles”.Select the Reward you would like to redeem by adding it to your ‘cart’ and then ‘checkout.’Review your order and confirm by clicking “Place Order”.Note:  Unless otherwise noted, the reward will expire in 30 days.In the App: Log in to your account on the Allsup’s app.Tap the “Reward Yourself” button on the home screen.Select the reward you would like.Confirm the redemption by tapping “Yes”.Go to your “Account” screen to see your new reward.Note:  Unless otherwise noted, the reward will expire in 30 days.How do I collect my rewards?Once you have redeemed your Smile(s), you have 30 days to claim your reward (unless otherwise noted).  To do so:In Store Select your reward item and proceed to the register as you would for a normal purchase.Store Associate will scan your item(s) and ask you to swipe your Allsup’s Rewards card.Swipe your card, enter your phone number or have the associate scan your code from the mobile app.Applicable rewards will be applied to your purchase.Pay as you normally would.At the PumpBefore fueling:Select “Loyalty” on the credit card terminal.Insert your Allsup’s Rewards card or select “Loyalty ID” to enter your phone number.If you have a gas discount, you will be asked to “Redeem $.10 Fuel Amount?” – you would then select “Yes” and your price at the pump would automatically roll back.Pay as you normally would.Can I stack fuel rewards?Yes, fuel rewards are stackable so you can build up your savings. Stack & Save!Can I get gas for free?Not quite. The lowest you can pay for a gallon of gas is 10¢ per gallon, even if your fuel rewards surpass the current cost per gallon.What if I have more fuel rewards than the current price of gas, will the balance carry over for my next visit?Yes, if you have fuel rewards remaining after lowering the price of gas to 10¢ per gallon, the balance will stay on your account and you can use it on your next fill-up.Can I use only a portion of the fuel rewards on my account on a fill-up?No. You cannot choose to use just a portion of your fuel rewards.Is there a gallons limit when redeeming my fuel rewards?Yes, when redeeming a fuel reward, you will save on up to 30 gallons.Can I redeem rewards at a different location from where I earned the points?Yes! You can earn points and redeem rewards at any participating Allsup’s or Yesway location.Will there be any coupons to print out?No. All rewards will be available on your account, which you can access with your Allsup’s Rewards card or the Allsup’s Rewards app.How can I see what is on my account?Online: Visit www.allsups.com/rewards and click on the link to login to your account.On the app: Tap the Account button on the home screen.I lost my Allsup’s Rewards card.  Can it be replaced?Yes, you can get a new card from your nearest Allsup’s location.  Make sure it is swiped on a transaction, as this will activate your card.  You can then combine the new card with your existing Allsup’s Rewards account by logging in at www.allsups.com/rewards and clicking the orange button with the + sign.  If your lost card was not registered, any earned points or rewards cannot be retrieved. We would encourage you to start a new card and begin earning points again (make sure you register it this time).Note: This must be done on a web browser, the app does not support combining cards.I forgot to swipe my card on my last visit, can I still get credit for that purchase?Unfortunately no, we cannot credit transactions to your account after the fact.  If you do not have your card on your visit, you can still get points or redeem rewards with the Allsup’s Rewards app on your smart phone, or you can enter in your phone number at the time of purchase.Can I combine points from two different accounts?Yes, if you have received two different Allsup’s Rewards cards or have a card and an account on the Allsup’s Rewards app, you can combine them by logging in to your account at www.allsups.com/rewards and clicking the orange button with a + sign.Note: This must be done on a web browser, the app does not support combining cards.How do I update my personal information?Online On The App Tap the menu icon in the upper left hand corner of the home screenTap “Edit Account”How do I change my password?If you need to change your password, this can be done online only:Go to www.allsups.com/rewards and login to your accountClick “Edit your profile”At the bottom of that page you can “Change Password”What if I forgot my password and cannot login?You can reset your password by clicking on the link for ‘Click here to request a new password’ on the online login page, or by tapping the link for ‘Forgot?’ in the password field of the app login screen. If this does not work for you, please email rewards@allsups.com. What if I have a problem with my account, lose my card or have a question that is not answered here?Please email [email address=”rewards@allsups.com”] and we will be happy to assist you.What is your privacy policy?At Allsup’s we take your privacy very seriously.  Rest assured we will never rent or sell your email address or other personal information.  Click here to view our Privacy Policy.

How-to Point Check

What is Allsup’s Rewards?Allsup’s Rewards is a loyalty program that rewards customers with points for fuel and in-store purchases. These points convert to Smiles which can be redeemed for Rewards. Members also enjoy a vast array of member pricing, fuel reward promotions, sweepstakes and much more!Is there a difference between Allsup’s Rewards and Yesway Rewards?No. Allsup’s Rewards and Yesway Rewards are the same program. Each has its own branding, but either card can be used in either brand’s store. You will only have to register once and any points or visits earned in one store will combine with the points and visits earned at the other.Customers only need one account and one set of login credentials. Likewise, customers only need one app. The code will work in either store – although you can have both apps if you’d like. Login information will be the same, as you will have just one account.How do I enroll in Allsup’s Rewards?Visit a participating Allsup’s location and ask for a Allsup’s Rewards card. You will need to register that card online (www.allsups.com/rewards), or through our mobile app available at Google Play and the iTunes App Store. You may also go directly to Allsups.com or the Allsup’s Rewards app and register without a card.Why do I have to register?Account registration is required to redeem rewards.  Registration also allows you to track your account activity such as points balance and Rewards earned, simply by logging in.How much does it cost to join Allsup’s Rewards?Nothing – It is Free!Who can join?Any person 13 years or older.Is an email address required?Yes. Your account must be registered so that you can redeem rewards, and an email address is required for account registration.What rewards do I get?Upon registration, you will receive a 10¢ off per gallon fuel reward as a welcome gift.You can redeem Smiles for rewards such as free items in-store. You can earn a Smile for collecting 250 points.  You can collect points three different ways when making a purchase: Swipe your Allsup’s Rewards cardUse the code on the Allsup’s Rewards appUse your phone number (must be the same number used at registration)You will also receive a special Reward on your birthday.Additional Smiles and rewards are given out periodically throughout the year.To see the current list of rewards for which you can redeem your Smiles, log into your account at www.allsups.com/rewards or tap the Reward Yourself button on the app.How do I earn points?In-store:After your products are rung up: Store Associate will ask you to swipe your Allsup’s Rewards card.Swipe your card, enter 1+ your phone number or have the associate scan your code from the mobile app.Then pay as you normally would.At the pumps:Before fueling: Press the loyalty button on the screen.Swipe your Allsup’s Rewards card, enter your card number or your phone numberSwipe your debit or credit card.Pump gas.How many points do I get?You will earn ten (10) points for each dollar you spend on qualifying, in-store purchases and five (5) points for each gallon of gas you purchase.Will my points be added to my card immediately?Yes, points add to your account in real time at the conclusion of your purchase.  Any rewards earned can be used on your next visit.Is there anything that I will not earn points for?Yes, customers will not earn points for sales tax or any purchase of gift cards, lottery, Subway or any other third party restaurant, bottle deposits, bill pay or money orders.Do points expire?Technically, yes, but only if an account has 12 consecutive months of inactivity, at which point, all points and Smiles on that account will expire.  However, if you are using your account, points and Smiles will not expire.How do I redeem my Smiles for Rewards?Once you have earned Smiles, you can redeem them for rewards in the Reward Yourself catalog (free stuff you can get on your next visit).Online: Log in to your account online and click the orange button that says “Redeem Smiles”.Select the Reward you would like to redeem by adding it to your ‘cart’ and then ‘checkout.’Review your order and confirm by clicking “Place Order”.Note:  Unless otherwise noted, the reward will expire in 30 days.In the App: Log in to your account on the Allsup’s app.Tap the “Reward Yourself” button on the home screen.Select the reward you would like.Confirm the redemption by tapping “Yes”.Go to your “Account” screen to see your new reward.Note:  Unless otherwise noted, the reward will expire in 30 days.How do I collect my rewards?Once you have redeemed your Smile(s), you have 30 days to claim your reward (unless otherwise noted).  To do so:In Store Select your reward item and proceed to the register as you would for a normal purchase.Store Associate will scan your item(s) and ask you to swipe your Allsup’s Rewards card.Swipe your card, enter your phone number or have the associate scan your code from the mobile app.Applicable rewards will be applied to your purchase.Pay as you normally would.At the PumpBefore fueling:Select “Loyalty” on the credit card terminal.Insert your Allsup’s Rewards card or select “Loyalty ID” to enter your phone number.If you have a gas discount, you will be asked to “Redeem $.10 Fuel Amount?” – you would then select “Yes” and your price at the pump would automatically roll back.Pay as you normally would.Can I stack fuel rewards?Yes, fuel rewards are stackable so you can build up your savings. Stack & Save!Can I get gas for free?Not quite. The lowest you can pay for a gallon of gas is 10¢ per gallon, even if your fuel rewards surpass the current cost per gallon.What if I have more fuel rewards than the current price of gas, will the balance carry over for my next visit?Yes, if you have fuel rewards remaining after lowering the price of gas to 10¢ per gallon, the balance will stay on your account and you can use it on your next fill-up.Can I use only a portion of the fuel rewards on my account on a fill-up?No. You cannot choose to use just a portion of your fuel rewards.Is there a gallons limit when redeeming my fuel rewards?Yes, when redeeming a fuel reward, you will save on up to 30 gallons.Can I redeem rewards at a different location from where I earned the points?Yes! You can earn points and redeem rewards at any participating Allsup’s or Yesway location.Will there be any coupons to print out?No. All rewards will be available on your account, which you can access with your Allsup’s Rewards card or the Allsup’s Rewards app.How can I see what is on my account?Online: Visit www.allsups.com/rewards and click on the link to login to your account.On the app: Tap the Account button on the home screen.I lost my Allsup’s Rewards card.  Can it be replaced?Yes, you can get a new card from your nearest Allsup’s location.  Make sure it is swiped on a transaction, as this will activate your card.  You can then combine the new card with your existing Allsup’s Rewards account by logging in at www.allsups.com/rewards and clicking the orange button with the + sign.  If your lost card was not registered, any earned points or rewards cannot be retrieved. We would encourage you to start a new card and begin earning points again (make sure you register it this time).Note: This must be done on a web browser, the app does not support combining cards.I forgot to swipe my card on my last visit, can I still get credit for that purchase?Unfortunately no, we cannot credit transactions to your account after the fact.  If you do not have your card on your visit, you can still get points or redeem rewards with the Allsup’s Rewards app on your smart phone, or you can enter in your phone number at the time of purchase.Can I combine points from two different accounts?Yes, if you have received two different Allsup’s Rewards cards or have a card and an account on the Allsup’s Rewards app, you can combine them by logging in to your account at www.allsups.com/rewards and clicking the orange button with a + sign.Note: This must be done on a web browser, the app does not support combining cards.How do I update my personal information?Online On The App Tap the menu icon in the upper left hand corner of the home screenTap “Edit Account”How do I change my password?If you need to change your password, this can be done online only:Go to www.allsups.com/rewards and login to your accountClick “Edit your profile”At the bottom of that page you can “Change Password”What if I forgot my password and cannot login?You can reset your password by clicking on the link for ‘Click here to request a new password’ on the online login page, or by tapping the link for ‘Forgot?’ in the password field of the app login screen. If this does not work for you, please email rewards@allsups.com. What if I have a problem with my account, lose my card or have a question that is not answered here?Please email [email address=”rewards@allsups.com”] and we will be happy to assist you.What is your privacy policy?At Allsup’s we take your privacy very seriously.  Rest assured we will never rent or sell your email address or other personal information.  Click here to view our Privacy Policy.