Bristol City Football Club City Rewards Reward & Loyalty

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Bears to host Fans Q&A at Ashton GateBristol Bears will launch the 2021/22 season with a free Fans Q&A event in the Ashton Gate Sports Bar on Tuesday, September 14th (7pm-8.15pm).Posted: Tuesday, September 14th 2021 • Rugby

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What is the Bristol City Rewards scheme?The Bristol City Rewards scheme is a loyalty scheme designed to reward Season Card holders and VIP seasonal hospitality clients. It can be used exclusively on merchandise both online and in the Bristol City Store.Eligible supporters can earn Rewards in three ways:A start-up balance when becoming a Season Card holder;Home match ticket purchases;Merchandise purchased online or in store.Under-12 Season Card holders will receive a £40 start-up balance to be redeemed against a home junior replica shirt only (please note this is different from previous seasons). If an Under-12 requires an adult size shirt then they will need to pay the difference in price between an adult and child size shirt. The free home junior replica shirts are subject to availability.All Rewards earned over the course of the season must be spent by Friday, April 29th, 2022.Who is eligible for the Bristol City Rewards scheme?2021/22 Season Card holders and VIP seasonal hospitality clients are automatically enrolled into the scheme and are the only individuals eligible.When does the Bristol City Rewards scheme run from?The 2021/22 Bristol City Rewards scheme begins on Monday, July 5th, 2021 with eligible supporters able to spend their Rewards from this date. Rewards earned on merchandise transactions from 1st May 2021 onwards will also have be added to a supporter’s balance on Monday, June 28th, 2021.The scheme has a provisional end date of Friday, April 29th, 2022.What start up balance will I receive?Paying 2021/22 Season Card holders, for Bristol City will receive a £10 start-up balance. Free Season Cards will not receive a start-up balance but will be able to earn Rewards on their spend on tickets and merchandise.2021/22 Under-12 Bristol City Season Card holders will receive a start up to the value of a junior replica shirt. Under-12s who require an adult size shirt will need to pay the difference in price. The free home outfield junior replica shirts are subject to availability.2021/22 Bristol City Members will receive a £5 start-up balance.2021/22 Bristol City VIP seasonal hospitality clients will receive a start-up balance of £10 per Season Card, while Box Holders will receive £15 per Season Card.All start-up balances were awarded on Wednesday, June 30th, 2021. Supporters who purchase a Season Card or Membership after this date will be awarded their start-up balance the day after purchase.Are Under-12 and Under-19s eligible to earn on the scheme?Yes, Under-12s and Under-19s are eligible to earn on the scheme. Each supporter has their own unique Rewards balance.I was a Season Card holder last season and am yet to renew. Am I still eligible for the scheme?Only supporters who are Season Card holders, Members or VIP seasonal hospitality clients for the 2021/22 season are enrolled into the scheme.Can I collect Rewards across all sports within Bristol Sport?Yes, Season Card holders and Members will receive the same Rewards against Bristol City, Bristol Bears, Bristol Flyers & Bristol City Women home tickets & merchandise (purchased online or at the Ashton Gate store). Tickets will need to be assigned to the relevant supporter’s account to earn Rewards.Are all VIP seasonal hospitality clients eligible for Rewards?VIP seasonal hospitality clients are entitled to Rewards and receive a start-up balance of £10, while Box Holders will receive £15.  Additional match-to-match hospitality places purchased throughout the 2021/22 season are not eligible to earn additional Rewards.Does a Carer Season Card holder earn Rewards?Due to carer Season Cards being free of charge you will not receive a start-up balance, however, should these accounts be used when making purchases on merchandise and tickets you will earn Rewards.Do all transactions earn Rewards? Not all transactions earn Rewards, merchandise and tickets will earn Rewards while the following discounts are still in place for the 2021/22 season:Concourse concessions at Ashton Gate (10% off for Season Card holders, 5% off for Members);Ashton Gate Sports Bar & Kofi, the rebranded coffee shop at Ashton Gate (10% off for Season Card holders, 5% off for Members);Matchday hospitality (10% off for Season Card holders – subject to terms and conditions)How do I check my Rewards balance?Supporters can view their Rewards balance via their Bristol Sport Club Account once they have linked their Bristol Sport Club Account to their Supporter ID number. For a full guide on how to set up your Bristol Sport Club Account please click here. The Rewards portal will show all ticketing & merchandise transactions throughout the 2021/22 season. Supporters will also be sent regular reminders via email of their Rewards balance.Can I transfer my Rewards balance to another Season Card holder/Member to spend?No, all Rewards is stored against a supporter’s own Supporter ID number and cannot be transferred to another account. However, Rewards can be allocated to family members or friends when making a purchase on their behalf. When purchasing tickets supporters must assign other Season Card holders/Members to their ticket for each supporter to earn Rewards.

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What is the Bristol City Rewards scheme?The Bristol City Rewards scheme is a loyalty scheme designed to reward Season Card holders and VIP seasonal hospitality clients. It can be used exclusively on merchandise both online and in the Bristol City Store.Eligible supporters can earn Rewards in three ways:A start-up balance when becoming a Season Card holder;Home match ticket purchases;Merchandise purchased online or in store.Under-12 Season Card holders will receive a £40 start-up balance to be redeemed against a home junior replica shirt only (please note this is different from previous seasons). If an Under-12 requires an adult size shirt then they will need to pay the difference in price between an adult and child size shirt. The free home junior replica shirts are subject to availability.All Rewards earned over the course of the season must be spent by Friday, April 29th, 2022.Who is eligible for the Bristol City Rewards scheme?2021/22 Season Card holders and VIP seasonal hospitality clients are automatically enrolled into the scheme and are the only individuals eligible.When does the Bristol City Rewards scheme run from?The 2021/22 Bristol City Rewards scheme begins on Monday, July 5th, 2021 with eligible supporters able to spend their Rewards from this date. Rewards earned on merchandise transactions from 1st May 2021 onwards will also have be added to a supporter’s balance on Monday, June 28th, 2021.The scheme has a provisional end date of Friday, April 29th, 2022.What start up balance will I receive?Paying 2021/22 Season Card holders, for Bristol City will receive a £10 start-up balance. Free Season Cards will not receive a start-up balance but will be able to earn Rewards on their spend on tickets and merchandise.2021/22 Under-12 Bristol City Season Card holders will receive a start up to the value of a junior replica shirt. Under-12s who require an adult size shirt will need to pay the difference in price. The free home outfield junior replica shirts are subject to availability.2021/22 Bristol City Members will receive a £5 start-up balance.2021/22 Bristol City VIP seasonal hospitality clients will receive a start-up balance of £10 per Season Card, while Box Holders will receive £15 per Season Card.All start-up balances were awarded on Wednesday, June 30th, 2021. Supporters who purchase a Season Card or Membership after this date will be awarded their start-up balance the day after purchase.Are Under-12 and Under-19s eligible to earn on the scheme?Yes, Under-12s and Under-19s are eligible to earn on the scheme. Each supporter has their own unique Rewards balance.I was a Season Card holder last season and am yet to renew. Am I still eligible for the scheme?Only supporters who are Season Card holders, Members or VIP seasonal hospitality clients for the 2021/22 season are enrolled into the scheme.Can I collect Rewards across all sports within Bristol Sport?Yes, Season Card holders and Members will receive the same Rewards against Bristol City, Bristol Bears, Bristol Flyers & Bristol City Women home tickets & merchandise (purchased online or at the Ashton Gate store). Tickets will need to be assigned to the relevant supporter’s account to earn Rewards.Are all VIP seasonal hospitality clients eligible for Rewards?VIP seasonal hospitality clients are entitled to Rewards and receive a start-up balance of £10, while Box Holders will receive £15.  Additional match-to-match hospitality places purchased throughout the 2021/22 season are not eligible to earn additional Rewards.Does a Carer Season Card holder earn Rewards?Due to carer Season Cards being free of charge you will not receive a start-up balance, however, should these accounts be used when making purchases on merchandise and tickets you will earn Rewards.Do all transactions earn Rewards? Not all transactions earn Rewards, merchandise and tickets will earn Rewards while the following discounts are still in place for the 2021/22 season:Concourse concessions at Ashton Gate (10% off for Season Card holders, 5% off for Members);Ashton Gate Sports Bar & Kofi, the rebranded coffee shop at Ashton Gate (10% off for Season Card holders, 5% off for Members);Matchday hospitality (10% off for Season Card holders – subject to terms and conditions)How do I check my Rewards balance?Supporters can view their Rewards balance via their Bristol Sport Club Account once they have linked their Bristol Sport Club Account to their Supporter ID number. For a full guide on how to set up your Bristol Sport Club Account please click here. The Rewards portal will show all ticketing & merchandise transactions throughout the 2021/22 season. Supporters will also be sent regular reminders via email of their Rewards balance.Can I transfer my Rewards balance to another Season Card holder/Member to spend?No, all Rewards is stored against a supporter’s own Supporter ID number and cannot be transferred to another account. However, Rewards can be allocated to family members or friends when making a purchase on their behalf. When purchasing tickets supporters must assign other Season Card holders/Members to their ticket for each supporter to earn Rewards.