Boody Loyalty Program Reward & Loyalty

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Sustainability is a journey. Not a destination and it isn''t easy but it is important. Making our world just a little bit better is as easy as changing your underwear. We’re proud to introduce our partnership with world-renowned environmentalist Dr Jane Goodall and The Jane Goodall Institute Australia.We’re underwear the world wants you to wear. We''re The official Underwear of the Entire Planet™

How do I earn coins?You can earn coins by making a purchase, referring a friend to Boody, writing a review or liking/following us on your socials. Plus, you''ll earn 300 coins on your birthday, on us!How do I redeem my coins?Make sure you''re signed in to your account, then simply use the slider (or dropdown if you''re on mobile) at checkout to use coins for discounts - it’s that easy!How much is 1 coin worth?For every 20 coins you are eligible for a $1 discount (applied at checkout) .Do coins expire?Your comfort coins will expire 12 months after your last online order on boody.com.au, or if you haven’t placed an order yet, from the date of your account creation.Can coins be redeemed over two or more purchases?Yes! You can use points over as many purchases as you wish. Convert your coins at checkout into discounts using the redemption slider to automatically generate discount vouchers up to the value of $75.Can coins be used together with another discount code?When redeeming points at checkout for discount, you will not be able to use the auto generated code in combination with another voucher. For example, during a sale period you will not be able to combine this code with your points redemption discount. If you have added a discount code after redeeming points, we’ll refund your points instead. You can however use a gift card at the same time as you are redeeming your points.How much does it cost to join?Nothing, the Goodness Corner is completely free to join! Sign up now.How is my "Level of Goodness" determined?Your Level of Goodness is dependent on how many coins you have accumulated during the previous 12 months. Coins are based on your purchase spend (after promotional offers, before taxes and shipping charges are applied) when you check out with the email that is registered to your account. Please note that there is a 30-day delay turning dollars spent into coins. During this 30-day period, your coins will be shown as “pending”.What happens when I return items or cancel an order?Upon the return of an item or order cancellation, the coins earned on the products returned will be deducted from your account.Can I combine spend from multiple accounts into a single account?We recommend that you use a single email address for all your transactions on boody.com.au to ensure your coins contribute together to your account. Remember, the more coins, the greater your "Level of Goodness"! For questions or concerns, please contact us.How does the Refer a Friend program work?Once enrolled, share your unique link provided in your online Boody account with a friend. When your friend creates an account, you’ll get 300 coins ($15 reward equivalent. It''s that easy!What happens if a friend I refer returns their order?Your pending coins will become cancelled and will be removed from your account.How do I get coins for writing a review?After making an online purchase with us, you will receive a product review email after 15 days. After responding to the review email, coins will be added automatically to your account. Excludes reviews left on site.How do I get coins for following on social media?Simply log in to your Boody account and go to the Goodness Corner dashboard. Select the tab that says ‘Earn Coins’. Click on any of the social media channels you wish to follow and log in to that platform and like or follow us! If you already follow us, simply unfollow then follow again so you get coins for the action.What do the ‘approved’ and ‘pending’ statuses mean?Approved: These coins can be redeemed on rewards immediately.Pending: These coins need to be verified before you can redeem them. This typically applies to purchases and referrals. The approval period is 30 days which corresponds to our 30-day window for returns.Do I earn comfort coins if I pay with a gift card?We award points for gift cards purchased. We unfortunately cannot give comfort coins for the part of an order paid with a gift card.Will my previous spend pre-launch be counted towards my current coins?At program launch, you will automatically be placed into the appropriate Level of Goodness based on your qualifying purchases made online at boody.com.au within the previous 12 months*. Please contact us if you have any questions or concerns. *Purchases identified as those made online while logged into My Account with the email address registered to your account. Please note that if you’ve placed an order between September 17-26, comfort coins associated with your order will only appear in your account from October 1st as we’ll need to adjust your point balance manually.

How-to Point Check

How do I earn coins?You can earn coins by making a purchase, referring a friend to Boody, writing a review or liking/following us on your socials. Plus, you''ll earn 300 coins on your birthday, on us!How do I redeem my coins?Make sure you''re signed in to your account, then simply use the slider (or dropdown if you''re on mobile) at checkout to use coins for discounts - it’s that easy!How much is 1 coin worth?For every 20 coins you are eligible for a $1 discount (applied at checkout) .Do coins expire?Your comfort coins will expire 12 months after your last online order on boody.com.au, or if you haven’t placed an order yet, from the date of your account creation.Can coins be redeemed over two or more purchases?Yes! You can use points over as many purchases as you wish. Convert your coins at checkout into discounts using the redemption slider to automatically generate discount vouchers up to the value of $75.Can coins be used together with another discount code?When redeeming points at checkout for discount, you will not be able to use the auto generated code in combination with another voucher. For example, during a sale period you will not be able to combine this code with your points redemption discount. If you have added a discount code after redeeming points, we’ll refund your points instead. You can however use a gift card at the same time as you are redeeming your points.How much does it cost to join?Nothing, the Goodness Corner is completely free to join! Sign up now.How is my "Level of Goodness" determined?Your Level of Goodness is dependent on how many coins you have accumulated during the previous 12 months. Coins are based on your purchase spend (after promotional offers, before taxes and shipping charges are applied) when you check out with the email that is registered to your account. Please note that there is a 30-day delay turning dollars spent into coins. During this 30-day period, your coins will be shown as “pending”.What happens when I return items or cancel an order?Upon the return of an item or order cancellation, the coins earned on the products returned will be deducted from your account.Can I combine spend from multiple accounts into a single account?We recommend that you use a single email address for all your transactions on boody.com.au to ensure your coins contribute together to your account. Remember, the more coins, the greater your "Level of Goodness"! For questions or concerns, please contact us.How does the Refer a Friend program work?Once enrolled, share your unique link provided in your online Boody account with a friend. When your friend creates an account, you’ll get 300 coins ($15 reward equivalent. It''s that easy!What happens if a friend I refer returns their order?Your pending coins will become cancelled and will be removed from your account.How do I get coins for writing a review?After making an online purchase with us, you will receive a product review email after 15 days. After responding to the review email, coins will be added automatically to your account. Excludes reviews left on site.How do I get coins for following on social media?Simply log in to your Boody account and go to the Goodness Corner dashboard. Select the tab that says ‘Earn Coins’. Click on any of the social media channels you wish to follow and log in to that platform and like or follow us! If you already follow us, simply unfollow then follow again so you get coins for the action.What do the ‘approved’ and ‘pending’ statuses mean?Approved: These coins can be redeemed on rewards immediately.Pending: These coins need to be verified before you can redeem them. This typically applies to purchases and referrals. The approval period is 30 days which corresponds to our 30-day window for returns.Do I earn comfort coins if I pay with a gift card?We award points for gift cards purchased. We unfortunately cannot give comfort coins for the part of an order paid with a gift card.Will my previous spend pre-launch be counted towards my current coins?At program launch, you will automatically be placed into the appropriate Level of Goodness based on your qualifying purchases made online at boody.com.au within the previous 12 months*. Please contact us if you have any questions or concerns. *Purchases identified as those made online while logged into My Account with the email address registered to your account. Please note that if you’ve placed an order between September 17-26, comfort coins associated with your order will only appear in your account from October 1st as we’ll need to adjust your point balance manually.