Review Of Rail Performance Incentives
Oct 19, 2020 ... however, evidence from recent years shows that from a high-point in ... performance incentive framework may reward investment in shifting ...
https://www.orr.gov.uk/media/21752/download
Regulation and incentivisation of the rail infrastructure manager in a ...
optimising financial rewards, new ... programme of industry reform, as previously anticipated. ... rewards available under an incentive mechanism.
https://www.orr.gov.uk/media/22525/download
ORR finds light rail body supports safety improvements
The Light Rail Safety and Standards Board (LRSSB) is adding value to the light rail and tramway sector and supporting continued improvements in managing safety, the Office of Rail and Road (ORR) has announced in a review published today. The rail regulator has made six recommendations after assessing whether LRSSB is on track with delivering ...
https://www.orr.gov.uk/search-news/orr-finds-light-rail-body-supports-safety-improvements
Media centre | Office of Rail and Road
ORR report shows Network Rail exceeded planned efficiency improvements and new employment study focuses in on pay and reward 6 October 2022. Press releases. Rail regulator asks for views on next periodic review of HS1 Ltd 30 September 2022. Press releases.
https://www.orr.gov.uk/search-news?f%5B0%5D=news_category%3A116
Consultation on a draft Rail Ombudsman operating model - Office of Rail ...
licence condition in July 2019 to make membership of the RDG sponsored Rail Ombudsman mandatory, resulting in 38 ORR licence holders joining the scheme. 2.4 The Rail Ombudsman is a relatively small ombudsman scheme compared to those in other sectors, in terms of the number of cases it receives and investigates annually.
https://www.orr.gov.uk/sites/default/files/2022-06/Consultation%20on%20a%20draft%20Rail%20Ombudsman%20operating%20model_3.pdf
Notice of statutory consultations on changes to modify the Complaints ...
condition that required membership of a rail ADR scheme: Alternative Dispute Resolution requirements and draft licence modification - GOV.UK (www.gov.uk)e W consider that the reasons given within the 2018 consultation for the need for mandatory membership to a rail ADR scheme, including the need to protect
https://www.orr.gov.uk/sites/default/files/2022-10/complaints-handling-licence-modification-network-rail_0.pdf
East Coast Mainline Company Limited directors'' report and accounts ...
loyalty programme, revenue management and offering a consistently good level ... 2012/13 Rewards members accounted for 44% of all customers booking through.
https://www.orr.gov.uk/sites/default/files/om/ecml-accounts-2013.pdf
Complaints Code of Practice Revised draft for consultation
increase customer patronage, loyalty and satisfaction. They can also provide an early warning that something is not working, or that passenger expectations have changed over time, or simply help to identify problems and improve service provision. 1.4 This Complaints Code of Practice (CoP) defines good practice principles and core
https://www.orr.gov.uk/sites/default/files/2022-06/Revised%20Draft%20Complaints%20Code%20of%20Practice%20for%20consultation_1.pdf
Office of Rail and Road ORR benefits Loyalty & Rewards Point
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Online balance: follow the link to merchant's official program website. You will need to fill in account number and pin so as to retrieve card balance.
Phone call: call the merchant's support number and provide card details, you will be able to get reward points on the phone.
Invoice/ Receipt: the remaining points of the card is printed on the shopping invoice / receipt.
Store Counter: usually the program points could be looked up at shop or store counter
Guidance on complaints handling procedures for licence holders ...
In person at station or designated customer information/ contact point. By letter. (postal mail). Via online intermediaries, such as, Fix my. Transport or.
https://www.orr.gov.uk/media/16515/download
Accessible Travel Policy Guidance for train and station operators
Sep 16, 2020 ... and request assistance on to a train from a member of staff, or via a help point or a Freephone number – either this will be provided or, ...
https://www.orr.gov.uk/media/10955/download
Consultation on ORR''s business plan 2013-14 and its proposals for ...
in 2005 I was a member (from 2000 Convener) of the Rail Passengers Committee for ... 3 The second bullet point (Giving customers timely information .
https://www.orr.gov.uk/media/19558/download
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